Ask any questions related to our services
Q. Can I still sign up for the services even if I’m a newbie?
Yes, 100%. As long as you have the capital to place into your trading account we can help you setup your own broker account, your MT4/5 account and connect to our algorithm within 24 hours!
Q.What broker should I trade with?
It is up to you to choose what broker you want to use. Our system supports over 200 different brokers and will work with any you choose!
Q. Who manages my funds?
You are always in 100% control of your funds! You only send us the initial license fee to license our software then you create your own broker account and fund your account directly, giving you full access to withdraw and deposit as you please. We will never ask for your login or password.
Q. Do I need to run a VPS or adjust anything?
Unlike other companies that have you download the software to your MT4/5 and require you to run a VPS to perform the trades on your account, we run a copy trader system that is actually 100% passive. The software will enter and exit trades each and every day without you having to pay for/run a VPS & without having to adjust lot sizes on your account. (Adjusting lot sizes can be a headache and can cost you your whole trading account if done incorrectly, our system will auto adjust with each and every trade making it fully passive and daily compounding!
Q. How long does it take to get setup?
Usually within 24 hours! Our onboarding team will send you the step by step instructions to setup and fund your broker account then connect the software to your account.
How much capital should I place in the account?
Although you can start with as little as $5,000 in your trading account, we do recommend placing at least $25,000 to get the best results. Each account will earn the same percentages, for example: A $25,000 account will average $2,500 growth per month, a $50,000 account will average $5,000 growth per month, a $100,000 account will average $10,000 growth per month, a $200,000 account will average $20,000 growth per month, etc. *Disclaimer: These are expectations and not guaranteed results/profits.
Q. Can I adjust risk settings?
Yes. You are able to adjust these at any time you like. On our system its called 'balance multiplier' and you can choose to change it from the default '1.0' at any time. If you set it to '1.1' you will increase your position sizes by 10%. If you set it to '0.9' you will decrease your position sizes by 10%. Remember our software development team is very good at what they do. We recommend keeping it at 1.0 for most users. However you are able to change it as you please.
Q. How long does this license last?
After you pay the initial license fee, you are granted lifetime access to press play or pause Gemalgo at any time. You are welcome to pause the software (and monthly fee) and withdraw all of your funds at any time. You can come back 10 years later and press play if you like!
Q. How long do we see the algorithm lasting?
Gemalgo software developers and owners have a long term view. Together we make over 6 figures per month in consistent passive income from our own personal accounts not to mention nice license fee profits we make along the way offering it to others. Our goal is to run this software for generations to come and to pass this down to our children. Our development team is constantly monitoring and updating Gemalgo .
Q. What strategy does the software use?
Our software is built on a 'micro lot grid system' strategy, similar to the 'martingale' strategy that every other company is using, BUT our strategy is more rewarding and involves much less risk. We are a day trading software so you wont have to worry about being stuck in trades for days, weeks, or even months. Our software typically enters positions in the morning (NY Session) and exits positions throughout the afternoon. This system takes 50 to 200 small positions sizes per day in a grid system meaning it will take them gradually as we enter into the sequence, then will auto increase lot sizes as soon as we get a reversal signal to make big profits.
Q.How long has your company been around?
What guarantees does your company offer?Our owners first started testing this algo directly with the software development team about 3 years ago. We did a full year of testing before deciding to offer it to the public. After a year of seeing great results with very low drawdown we decided to start licensing the software to others. Now we are about 2 years in with our very first users!
Q. What guarantees does your company offer?
Currently we offer a 7 day free trial and we have a double guarantee for all clients. 30 day money back guarantee meaning after starting with us you will be able to request a full refund within 30 days no questions asked. Then we have a 12 month ROI guarantee meaning if you don't earn your initial license fee back within the first year we will send you back the difference.
Q.If I need help, where should I go??
Gemalgo support team is here to help. We are available every step of the way to make sure you get the best results. We are available by phone, chat, text and email support.
Reach out to our support team at [email protected] with any questions!